The role

We’re looking for a Product Design Lead who thrives in complex, fast-moving environments and knows how to turn messy, ambiguous problem spaces into clear, scalable product experiences.

At FrankieOne, design sits at the intersection of compliance, risk, data, and workflows. You’ll play a key role in evolving our platform as a flexible, cohesive, operator-first system for managing identity, risk, and onboarding across the customer lifecycle.

Reporting to our VP of Product, you will be a leader. You’ll be expected to lead through doing, and support your team to do the same — working hands-on across discovery, design, and delivery while shaping how design operates within the business.

Your Ticket to Success:

• Own the function. Working alongside the Head of Product, you are responsible for the strategic planning and management of the experience design function. You use customer feedback, analytics and insights to drive a strategic vision for design as well as develop and define the suitable methods and tools to be used to deliver on it!

• Design systems, not just screens. You’ll translate complex compliance, risk, and workflow logic into clear, scalable product experiences that hold up under real-world use.

• Drive continuous discovery. You’ll work alongside Product and Engineering to define problems, challenge assumptions, and run lightweight discovery in parallel with delivery.

• Simplify complexity. You’ll break down messy workflows into intuitive experiences, reducing cognitive load for operators working with dense data and decisions.

• Lead through craft and thinking. You’ll set the standard for design quality, support your team’s growth, and improve how design operates within the business.

• Inspire. You proactively manage your team, ensuring they are set up for success. You know their strengths, support them with their developmental areas and achieve steady improvements in the ways of working.

• Ship fast, without losing integrity. You’ll stay hands-on across flows, interaction design, and prototyping, balancing speed with clarity in high-stakes environments.

• Work cross-functionally at depth. You’ll partner closely with Engineering, Product, and commercial teams to navigate constraints, align priorities, and drive better outcomes.

• Finger on the pulse. You work with our clients to understand their needs, translating them into actionable design enhancements. You understand how you need to communicate your dependencies, requests and progress to internal stakeholders in a clear, realistic and concise way.

• Be an advocate. For Frankie, for the product, for our people and for our values.
  

In a previous life you have:

You don’t need to tick every box, but you should bring a strong mix of the following:

• 6+ years experience in product design, customer experience, user experience, or service design applying design thinking in a start-up environment

• Delivered a lot with little and have ideally been part of a small design function in the past, mentoring others within the team

• Strong systems thinking — you’re comfortable with logic, states, and dependencies

• Implemented lean design practices and processes and know where to focus attention to maximise ROI.

• Experience running product discovery alongside delivery

• Developed a strong understanding of both B2B and B2C facing digital products and proven experience designing and delivering for each.

• A proven high level of attention to detail with a strong visual design background.

Ideally worked in banking, FinTech, SAAS based products, or identity verification.