At FrankieOne our goal is to help scale fintechs and financial institutions alike by providing seamless access to the global ecosystem of identity and fraud solutions. Our customisable orchestration platform, coupled with access to all global tools in one place, delivers unparalleled customer experiences. In order to do that, over the last four years we have created a unique culture focused on high performance, accountability, being frank - essentially where Frankies can thrive and our customers can feel confident that they are compliant.

This document serves as a guide to understanding and embodying our culture, mission, and values that drive FrankieOne. It outlines the principles that define who we are as a company and provides a clear roadmap for how we operate, engage with each other and our customers every day. By articulating our core values and the behaviours that support them, this document aims to inspire and align our team, ensuring that we collectively strive for excellence and innovation. Whether you're a new joiner, a long-standing team member or a potential employee, this document is designed to help you connect with our mission, understand our expectations, and contribute to our shared goals.

Welcome to FrankieOne!

Our Co-Founders, Simon and Aaron had a vision from the very beginning to build a personal, simplified banking product that would create a great customer experience for all. Frank, and simple. Hence the name ‘Frankie’, unified by one single API, one decision engine, one customer dashboard, which equalled ‘FrankieOne’.

At FrankieOne, our culture isn't just about helping the world’s financial institutions grow securely; it's about striving to be the best in every aspect of our work. We are on a mission to revolutionise the financial industry and have built a platform that reflects our commitment to creating seamless, secure, and accessible solutions for our customers. Our dedication has been recognised with prestigious awards on multiple occasions. Our journey is fueled by a strong sense of purpose, shared values, and a collective drive to exceed expectations.

We empower banks, fintechs, and other regulated entities to scale confidently by managing their identity verification and fraud prevention needs through our single, unified API and platform. By providing a better and more cost-effective user experience, we help our clients onboard customers efficiently and reduce the risk of regulatory fines, potentially saving them millions of dollars while protecting their customers from fraud. Trusted by the world’s top banks, fintechs, and financial services companies, we have just over 100 dedicated Frankies and significant backing from prominent VC firms.

Our culture is rooted in transparency, honesty, and clear communication. We believe in crafting solutions with passion and purpose, fostering an environment where Frankies align deeply with our core values. This alignment drives productivity and motivation, enabling us to not only meet but exceed our goals. Our high-performance culture features two-way feedback and leadership that encourages ownership in everyday performance. Frankies are recognised based on their performance and contributions, not their tenure or connections.

Our Values

CRAFT - What drives us

This is who FrankieOne is at our core and why we exist. Craft is not merely about building products; it's about achieving the highest standards in everything we do. We drive this commitment through three core principles:

1. Customer Centricity We build trust with our customers through delivering solutions that "wow," and we put customers at the centre of everything we do.
   
2. Build/Design with Quality Quality is woven into our code and design. Our work is not just accurate; it's purposeful and built to last. We process information efficiently, communicate with impact, and strive for product sustainability to create quality craftsmanship.
   
3. Innovate through Curiosity We are critical thinkers who love to learn, challenge the status quo, and embrace change. Join us on a journey of innovation where your curiosity shapes the future of our industry.

MINDSET - How we engage

Our mindset is the catalyst for success at FrankieOne. It drives courage, transparency, and collaboration. We drive this commitment through five core principles:

1. Obligation to Act We own challenges and see them through to resolution, embodying proactive problem-solving. This means taking initiative to address issues without waiting for direction, following through on commitments and seeing projects to completion, and actively seeking out and addressing potential problems before they escalate.
   
2. Be Frank We focus on honesty, transparency, and constructive feedback. We don't play politics; we focus on the ball, not the player, fostering a culture of open communication and a supportive, politics-free environment. We encourage open dialogue and honest feedback in team meetings, and address issues directly.
   
3. Collaboration We work together, share knowledge, and thrive as a team, contributing to a collaborative, knowledge-sharing environment. We hold regular team syncs and collaborative work sessions, sharing insights and learnings openly across teams, and supporting and assisting colleagues in their projects and tasks.
   
4. Respect We act with empathy, embrace diversity, and create a safe space for all, fostering a culture of inclusivity, trust, and psychological safety. Practically, this involves actively listening to and valuing diverse perspectives, promoting a work environment free from discrimination and bias.
   
5. Inspire We lead by example, model positive behaviours, and focus on strategic priorities, inspiring others. This is demonstrated by our commitment and passion in our work, recognising and celebrating team achievements, and encouraging others to pursue their goals and supporting their professional growth.

DELIVERY - How we operate

This is what our day-to-day operation looks like. We drive this commitment through five core principles:

1. Own it We take ownership, celebrate successes, and learn from mistakes. We cultivate excellence by taking accountability, setting clear expectations, and delivering on promises with reliability and commitment. This means clearly defining and communicating project goals and responsibilities, taking responsibility for both successes and setbacks, and reflecting on and learning from past experiences to improve future performance.
   
2. Drive Results We focus on output, quality, and exercising sound judgement. We prioritise, optimise resources, and deliver solutions that support FrankieOne's success. This is evident in our QBRs, continuously optimising processes for better efficiency, and making data-driven decisions to enhance performance and outcomes.
   
3. Need for Speed We are fast-paced, nimble, and agile. We thrive in a structured yet dynamic environment, where working at pace is a way of life. Adapting quickly to changing priorities and new information, implementing efficient workflows to minimise bottlenecks, and encouraging rapid iteration and continuous improvement.
   
4. Collaborate We work together seamlessly, leveraging each other’s strengths to achieve our common goals. This involves engaging in regular cross-functional team meetings, sharing knowledge and resources generously with teammates, and building strong, trust-based relationships across the organisation.
   
5. Innovation We constantly seek to innovate, bringing new ideas and approaches to our work to stay ahead in our industry. This looks like encouraging creative problem-solving and thinking outside the box, supporting experimental projects/programs, staying up-to-date with industry trends and incorporating new insights.

Key principles that drive FrankieOne

Constantly raising the bar

We’re building an organisation of high density talent, where everyone we hire is excellent at their craft, curious, and self-starting. We expect excellence, obsess over details, and only deliver work we are proud of. We are committed to setting and achieving higher standards in everything we do. Practically, this means challenging ourselves and our team to exceed past performance, setting ambitious goals and striving to meet them.

Proactively flag the amber

Transparency and proactive communication is a must have at Frankie, especially when things aren't going as expected. The RAG (Red-Amber-Green) status system is a quick visual tool that helps us assess and communicate project health. We encourage team members to openly share when they encounter potential issues (amber status) or are falling behind. This openness allows us to address problems early, reallocate resources, and adjust plans as necessary. It also fosters a culture where asking for help is seen as a strength, not a weakness. We believe in being frank about our progress and taking decisive action through GTG (Go-to-Green) charts that could also include pivoting or stopping projects that aren't delivering expected results.

Tell us what your going to achieve and we’ll hold you to it 

We empower our team members with a high level of autonomy, allowing them to identify key issues to focus on and decide how and when to tackle them. This freedom comes with the responsibility to set clear, achievable goals and to communicate these to the organisation. We document these through our QBR process and share them openly, ensuring everyone is aligned and informed. We hold regular check-ins, typically every six weeks, to review progress and offer support where needed. This principle underscores our commitment to accountability: when you set goals, we expect you to deliver on them. It's about being comfortable with autonomy and excelling in execution, consistently meeting or exceeding expectations.

Be a driver, not a passenger

Drivers run toward problems. They make things happen, create opportunities, remove roadblocks, and bring the energy. They work smart and hard. Passengers wait to be told what to do, or for an opportunity to come along. They might work hard and get on well with the team, but don’t move the needle. We are drivers.

Move with urgency. Create urgency. Embrace urgency

Drive the pace, don’t follow it - always ask yourself ‘why not today?’. This challenges the team to prioritise action and avoid delays.

Be relentlessly resourceful

Our mission hinges on making compliance more efficient for our customers, but we can only credibly do this by being resourceful ourselves. Constraints - be they time, resources, or scope - force us to think differently, be creative, and focus.

Know your customer

To create the best user experience in our industry, we need to know our users and customers inside out. By living in their world, our empathy and motivation only grow. We’re one step ahead and bring innovations they can’t conceive. We make decisions they would get behind (even if it takes them time to do so).

Ruthlessly prioritise

There are endless problems to solve, but everything has an opportunity cost. We only do things that are on the critical path to our mission. This means making tough decisions and saying ‘no’ more than ‘yes’.

Thick skinned

Challenges and setbacks are inevitable. Developing a thick skin means embracing resilience and maintaining a positive attitude, even when things don't go as planned. We encourage our team to view difficulties as opportunities for growth and learning, rather than setbacks. This principle is about persevering through tough times, staying focused on our goals, and continuously pushing forward despite obstacles.

Respect over being liked

This means valuing honest, direct communication and constructive feedback, even when it leads to challenging conversations. We believe that true respect involves acknowledging different perspectives and addressing conflicts openly. By fostering an environment where everyone feels safe to voice their thoughts, we ensure that diverse viewpoints are considered, leading to better decisions and stronger relationships. This commitment to respect over being liked encourages candid discussions that ultimately strengthen our team and drive us towards our goals.

High performance at FrankieOne

At FrankieOne we are committed to setting clear expectations for high performance and rewarding those who consistently exceed their goals and contribute meaningfully to our success. High performers are celebrated not only through recognition and perks but also by sharing their stories as tangible examples of what is possible here. We are equally transparent about the consequences of not meeting expectations. Our performance reviews clearly outline what is required, and while we provide the autonomy for you to set and achieve goals, we also hold individuals accountable. Failure to meet established KPIs or contribute positively to our culture may lead to corrective actions, including performance improvement plans or, in some cases, termination. This balanced approach ensures that everyone understands the stakes and is motivated to strive for high performance, fostering a culture of continuous improvement and mutual accountability.

Feedback is a gift

Feedback is a crucial element for growth and driving a high performance culture at FrankieOne. It needs to be straightforward and honest communication, ensuring feedback is given clearly and promptly. We’re big fans of Kim Scott’s ‘Radical Candour’ and this underpins our approach - by combining empathy with a willingness to address issues head-on, we enable continuous learning and move closer towards our shared goals.

This is your invitation to join the team at FrankieOne—a diverse group of individuals passionately cultivating excellence in everything we do. If you're ready to be part of a team that shares a strong sense of purpose, is motivated to meet and exceed goals, and is committed to a high-performance culture, welcome to FrankieOne!